Refund policy

Return, Exchange & Cancellation Policy

At Viharna, we want you to shop with confidence. Please read our policy before placing your order.

Returns

  • We offer a 3-day return policy from the date of delivery.
  • Returns are accepted only for unused products with original tags and packaging.
  • A ₹50 return & reverse pickup fee is charged once per order.
  • We do not offer cash or bank refunds. Approved returns are issued as Viharna Store Credit.
  • Store Credit is valid for 3 months from the date of issue.

Important

  • A complete, uninterrupted unboxing video is mandatory for all return, exchange, damaged, missing, or wrong product claims.
  • Claims without an unboxing video will not be accepted.
  • Damaged, missing, or incorrect products must be reported within 24 hours of delivery.

Exchanges

  • Exchanges are accepted within 3 days of delivery.
  • Products must be unused and in their original packaging with tags attached.
  • A ₹50 exchange & reverse pickup fee is charged once per order.

Return & Exchange Process

To request a return or exchange, WhatsApp us at +91 92749 58842 with:

  • Order Number
  • Reason for return/exchange
  • Product photos (if required)
  • Unboxing video (mandatory)

Our team will review your request within 24 hours.

Non-Returnable Items

Returns or exchanges will not be accepted if:

  • The request is made after 3 days.
  • The product has been used, damaged, or altered.
  • Original tags, packaging, or free gifts are missing.
  • The item was purchased using Store Credit or during a clearance/sale.
  • Customized or personalized jewellery (unless received damaged).

Cancellation

  • Orders cannot be cancelled once shipped.
  • If a prepaid order is cancelled before shipment, the amount will be issued as Viharna Store Credit.
  • No bank refunds will be provided.

Need Help?

WhatsApp: +91 92749 58842

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM.